​​​​​​​​​​​Audio, Screen & ​Text-to-911 Recording

The Power of Unified Multimedia Call Logging Software System​

NICE Recording is the most powerful call logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment.

It reliably logs and synchronizes 911 calls, including digital, analog, and VoIP calls, conventional and P25 radio transmissions, text–to-911 interactions, video, images, console screens, locations from geographic information systems (GIS), and integrated feeds from other sources such as CCTV video.

NICE Recording call logging system scales and adapts from single PSAP centers to complex environments with multiple sites, networks, or multi-media calls.

Recording Systems Ready for Next Generation 9-1-1
NICE Recording systems span all forms of Next Generation 9-1-1 (NG9-1-1) communications in a unified solution, including inbound and outbound text messages agnostic to text aggregation solutions or delivery methods – Direct IP, Web Interface or TTY.

Tested at all NENA Industry Collaboration Events (ICE), NICE Recording is a future-proof platform designed to comply with National Emergency Number Association’s (NENA’s) i3 MSRP and the European Emergency Number Association’s (EENA’s) NG112 standards.


Intuitive All-in-One Interface 
NICE Recording systems are packaged with web-accessible NICE Inform application for feature-rich yet easy to use industry-leading evidence management that brings all information to your fingertips:

  •  Inform Essential – for small to mid-sized PSAPs with basic audio recording needs. Scale and upgrade to Professional level when you are ready to expand to advanced capabilities in the future.
  •  Inform Professional – for medium to large PSAPs. Includes high-end capabilities such as multimedia management, QA/QI, analytics, resiliency, and more.

Call Logging Software Solution Highlights
With intuitive configuration and administration, you can capture, store, manage and replay calls as soon as the installation is completed.

  •  Advanced call finder – precision searches leverage expanded metadata captured via CAD, D-channel, and other integrations. Quickly find calls based on caller ID, call duration, date and time, user name, channel ID, call direction, CLI/dialed numbers, Incident ID, Incident type, notes, marked calls, and more.
  •  Powerful replay capability – instant replay and live monitoring through NICE Inform Verify and NICE Inform Monitor. Supports replay of earlier parts of calls in progress.
  •  Highest security levels – roles-based access, AES 256-bit encryption, MD5 fingerprinting, Active Directory integration, and other advanced features
  •  Transitional NG9-1-1 networks – supported with SIP trunk logging
  •  Open Architecture – support for Windows OS, SQL database, and COTS server chassis.

Recording Systems with Unprecedented Flexibility and Scalability 
Recording alone is simply not enough. You need to be able to integrate with other systems for expanded data collection, have flexible recording and storing options, quickly find recorded communications, and have the ability to easily and securely share information on moment’s notice. And it all needs to be done cost effectively. NICE Recording systems provide you with these benefits and many more:

  •  Variety of recording methods – full-time or rules-based recording, including recording on demand (ROD).
  •  Optional selective call deletion – automatically delete recordings based on retention schedules or set up rules for deletion of marked calls. Retain metadata captured with recordings even after voice or text media is deleted.
  •  Wide range of storage and archiving options – select the storage medium that best meets your cost and efficiency targets. Options include local storage to standard hard drives with a choice of 10 compression algorithms, archiving to SAN/NAS and RDX, central storage to SAN/NAS, EMC Centera, or NetApp Snaplock. Define schedules for automated archiving.
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