ADDCOM Contact Solutions supplies business to business (B2B) data smart voice, transcription and recording technology, cloud conferencing solutions and a variety of peripherals – from headsets through to large video and audio conferencing solutions. Our clients range from public safety, critical communications, private enterprises, government, financial markets, contact centres and extensive re-seller networks.
Pre and Post Sales Service
We place a strong emphasis on the need for a strong before and after human experience to ensure the right decision is made at the purchasing stage and your product continues to work long into the future. Our sales staff all have a minimum of five years experience in their respective division allowing ADDCOM to provide the most comprehensive solution possible. ADDCOM has a dedicated service centre staffed by experienced technicians. The process is streamlined to ensure easy online tracking of progress and responses. ADDCOM also provides complete archives and history of customers’ requests
Local Service, Support and Training
ADDCOM has deployed a nationwide network of employed engineers and experienced contractors readily available to meet your needs and resolve your issues. As a value added distributor ADDCOM places an emphasis in meeting problems with any of our products, vendors products or service issues promptly with minimal interruption to ensure your organisation operates smoothly. No matter what your issue of your location ADDCOM is always ready to assist in servicing its products. ADDCOM provides training as an option with our services meaning your organisation can get up and running as quickly as possible.
ADDCOM’s experiences marketing team can support your business with the promotion and communication in order to boost sales. With expertise in website development, graphic design, digital marketing and social media, your business is sure to thrive under ADDCOM’s marketing support offerings. ADDCOM offers a partner database of all products allowing your business to quickly ascertain the relevant information in order to gain expertise in the products in minimal time.
ADDCOM offers local warehousing, processing and drop shipping services to ensure you or your customer can receive the goods in as little time as possible. With warehouse staff with over fifteen years of experience and extensive shipment options; distribution is ADDCOM’s most top performing and most consistent activity. ADDCOM offers a large range of products, peripherals and brands through our distribution including being the master distributor of Konftel in Australia.
ADDCOM have been active in the recording, transcription and analytics of communication since the acquisition of Thales Contact Solutions in 2003. Since this acquisition, ADDCOM have developed and progressed this business from not only capturing telephony but now instant messaging, email, mobile phone, screens, radar and attachments to email. As a result transforming this arm of the business from being an onsite appliance to a software as a service model. We currently offer traditional on premises solutions, private cloud, and public cloud and hybrid services. The captured information once transcribed and connected with analytics is incredibly powerful and provides our clients solutions to identify trends, manage communications to meet stakeholder expectations and hedge against risks of communications externally and internally.
The peripheral side of the ADDCOM was founded in 1999. As an international manufacturer of high quality headsets and telecommunication equipment, ADDCOM has become a brand name in Australia and sought after globally for large business solutions. ADDCOM manufactures its own range of wired, wireless, Bluetooth and Skype for business compatible headsets, many of which have been designed and engineered in Australia.
Finally, our services division offers professional services, maintenance support, technical expertise and consultancy to organisations around Australia and New Zealand, to ensure they have the very best guidance and support in implementing the best recording and analytic solutions for their organisation. ADDCOM currently looks after many of the country’s public safety, utilities and transport organisations, with an ever expanding footprint in the financial services environment as well.
For over 20 years ADDCOM has been a trusted Australian brand name when considering recording and telecommunication solutions. This can be attributed to excellent service value from support expertise through to rewards programs. Our experienced technical, software and engineering staff on site, in addition to a professional head office support team sets us apart. Since its inception. ADDCOM lives and breathes an organisational culture of innovation and excellence in all aspects of the business.