Human and digital-based interactions in call centres and customer service settings

With the rise of chat bots and AI technologies being integrated into mainstream commercial spaces, customers will be offered new ways and opportunities to interact with brands and customers in new ways. Does this signal the end of the traditional customer service experience and how will it affect the call centre industry or customer service...
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Your business’s video conference meetings deserve better. Here are five reasons why.

Video conferencing platforms such as the popular Skype platform, have in the past been used by companies to conference with remote employees and clients usually due to factors like their apparent easy set up and lost cost. In fact for some businesses, these two features are still seen as viable reasons to continue using such...
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The unexpected benefits of wireless telephone headsets

The unexpected benefits of wireless telephone headsets Before we begin, let me ask you these two simple questions: Q: Are you constantly on the move around the office? Q: Do you write a lot of notes or often multi-task while on the phone? A: If you answered yes to any of these questions then you...
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ADDCOM at Integrate 2017

From the 29th to the 30th of August at the Melbourne Exhibition and Convention Centre, ADDCOM partook in Integrate – Australia’s largest and most exciting convergence of AV and IT professionals for a three-day celebration of new product innovations, education sessions, networking events and much more. This year, our stand theme was ‘conferencing solutions for...
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ADDCOM Contact Solutions expands in New Zealand with the appointment of Ingram Micro (NZ) Ltd as a Master Distributor

Auckland, New Zealand — ADDCOM Contact Solutions has teamed up with Ingram Micro (NZ) Ltd for master distribution of the ADDCOM range of headsets and Konftel audio conferencing solutions in New Zealand. Craig Alvarez, Managing Director of ADDCOM, says “the appointment goes far in reinforcing the exposure of ADDCOM Contact Solutions in New Zealand and...
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KONFTEL 300IPx- The art of easiness

Addcom Contact Solutions is excited to announce the sale of Konftel’s new IP conference phone, which will revolutionise the the easiness of audio conferencing. It allows users to start or join a meeting with just one click. This industry leading IP phone comes with a number of practical benefits, with it’s key feature being it’s...
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Latest wireless headset news

Introducing the new ADDCOM ADD-695 Bluetooth headset ADDCOM Contact Solutions has strived to manufacture headsets utilising the latest technology.  These headsets work effortlessly with your handset or platform or Bluetooth device. They have expanded their eye-catching wireless headset range to allow connection of Bluetooth devices – the ADD-695.  Designed in the same style, with the...
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Ingram Micro (AU) Ltd is now our Master Distributor in Australia

FOR IMMEDIATE RELEASE: Friday 21st October 2016 Sydney, Australia— ADDCOM Contact Solutions, announces the appointment of new Master Distributor Ingram Micro (AU) Ltd for the ADDCOM range of headsets, Konftel audio conferencing solutions and Yealink video conferencing solutions in Australia. Craig Alvarez, Managing Director of ADDCOM, says “the appointment goes a long way towards strengthening...
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TBSD and Telstra Partner Conference

ADDCOM were given a fantastic opportunity to present on our headsets, audio and video conferencing solutions to partners who attended the TBSD conference, held in scenic Palm Cove in Queensland. Our focus was on showcasing the latest offerings from ADDCOM, Yealink and Konftel, particularly looking at the future of conferencing. The conference further strengthened ADDCOM’s...
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