---
title: Screen Recording
description: This solution will help track agent performance and ensure compliance with both corporate and regulatory requirements.
image: https://addcom.com/hubfs/iStock-1176272565.jpg
---

![iStock-1176272565](https://addcom.com/hs-fs/hubfs/iStock-1176272565.jpg?width=300&name=iStock-1176272565.jpg)

# Screen Recording

## Real-Time Screen Capture

 

**ADDCOM WAVE Screen Recording** provides an effective solution to help track agent performance and ensure compliance with both corporate and regulatory requirements. It provides valuable insight into how agents are handling calls, identifies training requirements and reveals areas where policies and processes need additional refinement to optimise the customer experience.

When recordings are replayed, they are synchronised with the relevant customer interaction to provide a complete view of agent performance. This also enables organisations to identify that agents are fully focused on their calls or whether they are being distracted by system or process issues that impact on customer satisfaction levels. It also addresses improper use of other corporate applications.

# Features

Explore its features below

TOUCH

Efficient & Low-Impact Recording

Efficient & Low-Impact Recording Minimal impact on PC resources, bandwidth, and storage while capturing full customer interactions, including all screen activity.

---

TOUCH

Comprehensive Interaction Capture

Comprehensive Interaction Capture

Simultaneously records customer interactions along with screen activity to ensure a complete view of engagements.

TOUCH

Broad Compatibility

Broad Compatibility Fully compatible with Citrix, Terminal Services, and Windows XP, Vista, 7, 8, and 10 for seamless integration across various environments.

---

TOUCH

Scalable for Any Business Size

Scalable for Any Business Size Designed to support anywhere from 5 to 50,000 users, adapting to businesses of all sizes.

![iStock-1872402735](https://addcom.com/hs-fs/hubfs/iStock-1872402735.jpg?width=300&name=iStock-1872402735.jpg)

### Start building the right infrastructure for your business now.

And let us help you make your business more effective

[Contact us for more information](https://44500232.hs-sites.com/addcom-contact-us-form?hsLang=en)

<https://addcom.com/screen-recording#>

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "Australia",
    "addressLocality" : "North Ryde",
    "addressRegion" : "New South Wales",
    "postalCode" : "2113",
    "streetAddress" : "Suite 3.01, Level 3, Building 1 Riverview Business Park"
  },
  "email" : "contact@addcom.com",
  "knowsLanguage" : "en",
  "logo" : {
    "@type" : "ImageObject",
    "url" : "https://44500232.fs1.hubspotusercontent-na1.net/hubfs/44500232/POWER%20THEME%20Career%20Overview%20(1).png"
  },
  "name" : "ADDCOM",
  "telephone" : "1300 789 600",
  "url" : "https://addcom.com/screen-recording"
}
```