With estimates showing around 12.4 billion telephone calls taking place each day, it has never been more important for organisations to keep records of all such interactions with customers. Installing an efficient recording solution will ensure the delivery of the best possible customer service as well as providing a layer of protection to rapidly resolve any possible dispute as to who said what during a call.
ADDCOM Wave Recording provides reliable and resilient recording for small and medium sized organisations with up to 60 concurrent channels.
As well as being PCI-DSS compliant, ADDCOM Wave Recording provides many of the advanced features of ADDCOM Wave’s enterprise products but at a cost-effective price.
Organisations operating contact centers with up to 30 agents can also specify Smart Interactions Express to enhance quality management.
Simple and intuitive interface minimizes training requirements
Quick and easy deployment reduces installation and support costs
Future-proofed to work with all current and future telephone systems
Seamless upgrade to Wave Assure enterprise recording protects investment
Easy to use graphical interface allows recordings to be rapidly located and replayed.
Recordings can be exported and emailed for review, training and backup purposes.
Smart Interactions Express is available as an add-on for contact centres wanting quality management functionality.
Individual profiles allow users to access just their own calls or specific extensions.
Security can be controlled by customising and assigning profiles to users.
Details recordings that are being accessed, replayed or exported by users.
Stored recordings can be quickly located using different search criteria including telephone number, extension, user and date/time.
Add notes and tags to recordings to speed up the search and retrieval process.
A range of PCI DSS compliance options for companies taking card payments on the telephone.
ADDCOM Wave Recording provides accurate and reliable access to recorded transactions when you need it for operational and audit purposes.
ADDCOM Wave Recording provides increased protection for organisations and employees with rapid search and replay of customer interactions to set the record straight and reduce legal fees.
ADDCOM Wave Recording can be used with all current and future telephone systems, ensuring that interactions are always reliably captured and stored.
ADDCOM Wave Recording enables organisations to protect sensitive customer information such as credit card details and comply with current and future PCI-DSS standards.
ADDCOM Contact Solutions Pty Ltd
ABN: 79 104 791 488
Phone: 1300 789 600
Suite 1.05, Level 1, Building 1
Riverview Business Park
3 Richardson Place
North Ryde NSW 2113