ADDCOM Wave is committed to ensuring that customers derive maximum benefits from their installed systems. Should assistance be required, our experienced support teams provide a rapid and efficient resolution.
We know that not all organisations have the same needs and offer a wide range of support packages to cover all bases and requirements. Contact us today to find out which package best suits you.
We monitor systems remotely to ensure everything is running smoothly. Should a problem be detected, our support staff are automatically alerted to resolve any issues in order to prevent or minimize business impact.
Our team can provide hardware, server software, database and user application software support as necessary. All recommended patches and service packs are installed at no charge during standard support hours.
Our support team pro-actively responds to system issues and can often have the problem resolved before it causes any disruption to users.
Support tickets can be logged by phone, email or via web-portal. These tickets can be tracked until the problem is fully resolved.
Monday to Friday
Critical problems responded to within 8 working hours
Fix provided within 3 working days
Critical problems responded to within 2 working hours
Fix provided within 8 working hours
24 hours per day, every day including public holidays
Coverage on Saturdays
Coverage on Sundays
Coverage on public holidays
Extended Daily Coverage
Includes cover from 7am to 10pm
Access to software updates
Kept up-to-date with the latest software versions
Regular service desk reporting is included free of charge on larger systems
A regular check-up is included. On larger systems, our DBA service ensures optimal performance.
We give you a credit of 10% of the value of your maintenance which you can spend on moves and changes.
You will receive a 20% discount on our training packages when renewing your maintenance package
ADDCOM Contact Solutions Pty Ltd
ABN: 79 104 791 488
Phone: 1300 789 600
Suite 1.05, Level 1, Building 1
Riverview Business Park
3 Richardson Place
North Ryde NSW 2113