Mobile Recording

Addcom mobile call and SMS recording

Addcom’s new mobile call and SMS recording service with embedded transcription technology.

Over 60% of business calls today are now made on mobile devices, meaning a huge number of our customers speak to us while we’re on the road, in a café, airport lounge or anywhere but the office.

We already record all our normal phone lines and extensions but what about our mobile calls?

When considering the requirement for mobile recording it is important to question whether the organisation is capturing all of the required information to make business decisions. With ADDCOM Mobile recording you have peace of mind that you given adequate consideration to all of the relevant communications media across the organisation.

It is important as a business to ensure critical information is not missed due to gaps in communication across platforms, as this can significantly impact businesses ability to meet stakeholder’s expectations. When our communication is retained, organised and protected across the board, a level of certainty can be maintained that we have control and management of communications both internally and externally.

Are we interacting with our customers as we should, what do we talk about?And how do we keep track of what we promise to do. It’s a lot to do and all the while when we’re on the move?

When we are on the move, or various people are involved and significant time passes between communications, it can be increasingly difficult to recall or reconstruct conversations and events.  This is an issue many organisations face particularly when piecing together a puzzle of information which is far from complete across platforms.

Example:

James, our best field rep speaks to his customer Margaret, promising to email them her a quote by the end of the day. Once he sends that off, he speaks to Margaret again, then agrees to make more changes.

A lot of this happens out of the office but how on earth can we keep track of all these changes and not upset our customers by missing a critical change or update.

Meet Addcom WAVE, the new mobile technology and service, allowing us to record these important calls and make them really easy to find whenever we need. We can be on the road, making 30 calls a day and have an instant record of everything we have said, it’s almost like a personal diary that never stops working for us.

Personal Calls

But hang on, I don’t want phone calls to my family and friends recorded, that’s a step to far right? No problem, Addcom WAVE Mobile protects users’ personal calls whilst allowing us to capture, store and retrieve the information in a flash via searching by key words. ADDCOM Wave means our mobile transcription will just record business calls and our personal calls remain untouched.

Our transcription technology allows us to record transcribe, store and search by keywords from a secure browser – across anything we’ve said on our mobile devices.

We can find call information in seconds, helping us to keep track of information as it happens.

Know more about how we interact with others, than ever before – ADDCOM Wave mobile recording – gives you the ability to data mine your call database, to provide insights into interactions we have with our customers across the board.

Addcom WAVE Mobile has a unique offering that is very simple – by choosing our technology, you have the ability to manage your customer interactions or meet compliance regulations, but in a manner, that protects your employee’s personal privacy. Happy customers who pay their bills and tell their friends, and employees who have privacy protection locked in – made possible by ADDCOM Wave mobile – when on the road.

 

Contact us and join other customers using Addcom WAVE mobile today.

 

Solution Summary

 

The ADDCOM Wave Mobile Recording service protects users’ personal calls whilst allowing you to capture, store, retrieve via key words, everything they need from their business calls whilst importantly, their personal calls remain untouched.

 

The transcription technology allows you to find call information 30-40 times faster than usual, helping you keep track of information as it happens in a much more efficient manner than any other provider or recorder on the market. You also have the ability to data mine your call database, to provide insights into interactions within the business.

 

Key benefits of this solution

  • Mobile recording on IOS and Android ✔
  • Voice and SMS capture ✔
  • Business vs Personal call separation ✔
  • Web GUI for playback ✔
  • Cloud based ✔
  • Secure and encrypted ✔
  • 100% of calls over the World Phone network are transcribed ✔
  • Advanced speech analytics available over the top of the transcripts ✔
  • Additional services can be added easily to the system ✔
“Our clear point of differentiation here is very simple – by choosing this technology, you have the ability to manage your customer interactions or meet compliance regulations, but in a manner, that protects your employee’s personal privacy.”