ADDCOM Wave Assure is a modular interaction recording solution with a comprehensive feature set that meets the requirements of the largest and most complex organisations. It provides resilient and reliable recording for single or multiple locations with web browser-based call retrieval, replay and management.
Intuitive and easy to use, Wave Assure is highly salable and can expand to accommodate any number of handsets and lines with no limit on recording capacity.
Easy to install in any environment, Wave Assure supports all commonly used telephone systems. It also seamlessly integrates with CRM, EDRM and ERP applications to optimise customer interactions.
ADDCOM Wave Assure also provides contact centers with comprehensive quality management, reporting and agent training functionality as part of the Smart Interactions application suite as well as supporting users of different languages and time-zones.