ADDCOM Wave is committed to ensuring that customers derive maximum benefits from their installed systems. Should assistance be required, our experienced support teams provide a rapid and efficient resolution.
We know that not all organisations have the same needs and offer a wide range of support packages to cover all bases and requirements. Contact us today to find out which package best suits you.
Option | Features |
---|---|
Base |
Monday to Friday Critical problems responded to within 8 working hours Fix provided within 3 working days Automatic monitoring Critical updates |
Fast Response |
Critical problems responded to within 2 working hours Fix provided within 8 working hours |
Extended Coverage Options | Features |
24 / 7 Coverage |
24 hours per day, every day including public holidays |
Saturday Coverage |
Coverage on Saturdays |
Sunday Coverage |
Coverage on Sundays |
Holiday Coverage |
Coverage on public holidays |
Extended Daily Coverage |
Includes cover from 7am to 10pm |
Software Assurance |
Access to software updates Kept up-to-date with the latest software versions |