Public Safety | ADDCOM Wave

ADDCOM Assure

ADDCOM Assure is a modular interaction recording solution with a comprehensive feature set that meets the requirements of the largest and most complex organisations. It provides resilient and reliable recording for single or multiple locations with web browser-based call retrieval, replay and management.

Intuitive and easy to use, ADDCOM Assure is highly scalable and can expand to accommodate any number of handsets and lines with no limit on recording capacity.

Easy to install in any environment, ADDCOM Assure supports all commonly used telephone systems. It also seamlessly integrates with CRM, EDRM and ERP applications to optimise customer interactions.

ADDCOM Assure also provides contact centres with comprehensive quality management, reporting and agent training functionality as part of the Smart Interactions application suite as well as supporting users of different languages and time-zones.

ADDCOM Assure for Critical Communications

Unlimited Scalability

With a modular design, SQL-based database technology and support for SAN-based storage, there is no limit to the number of recordings that can be stored in the system to eliminate the need for archiving.

Options for Full Redundancy

N+1, passive and active redundancy options can be provided for organisations needing maximum availability.

Powerful Feature-set

ADDCOM Assure includes interaction recording and retrieval, comprehensive search criteria, full audit trail, audio tagging, group-based security, unlimited users and basic reporting.

Smart Interactions Option

This comprehensive quality management tool is available in three versions and includes dynamic quality assessment forms, advanced reporting, scheduling, targeting, agent portals, self-assessments, e-coaching, dashboards and LMS integration.

Supports Most Telephone Systems

ADDCOM Assure supports the recording of ISDN, SIP, analogue, DASS2, CAS, DPNSS and MFR2 trunks. It also supports digital, IP, DECT and analogue handsets from all the major vendors as well as many of the lesser known brands.

Active Directory Integration

Simplifies the configuration process by enabling users, groups and security permissions to be automatically imported.

Intuitive User Interface

Easy to learn and use, the web-based graphical user interface allows recordings to be rapidly located and replayed without requiring software to be installed on client PCs.

Integration

ADDCOM Assure seamlessly integrates with a wide range of systems including CRM, learning management, ERP and non-standard payment portals for PCI-DSS compliance.