Overview
A leading US-based, publicly listed orthopaedic company, known for its exclusive focus on paediatric solutions, has rapidly expanded its global footprint through acquisitions and international growth. With the company now operating clinics and offices in multiple regions, including Australia, ensuring consistent and high-quality IT support across all locations became critical.
To meet their local technology needs, they partnered with Addcom Technologies as their trusted hands-on IT support provider for Australia.
The Challenge
The organisation’s expansion into Australia created new challenges for their lean internal IT team based in the US. While many tasks could be handled remotely, the absence of local personnel made routine support, like hardware troubleshooting or device setup, difficult to manage.
“We operate with a pretty small IT staff for a very large company,” said Skyler Mudd, IT Systems Administrator. “We needed smart hands, people who know IT, who can actually be in the building when needed.”
The challenge wasn’t just technical, it was also about experience. The company prides itself on delivering seamless IT support to users globally, and Skyler wanted to ensure that employees in Australia felt just as supported as those at their corporate HQ.
The Solution: Addcom as local IT partner
After researching providers in Australia, the team discovered Addcom Technologies. The partnership was a strong fit from the start, thanks to Addcom’s proximity to their Australian operations and their ability to align with the company’s global IT infrastructure.
Addcom provided:
- On-site smart hands support for troubleshooting, hardware setup, and device management
- Procurement assistance for local device acquisition
- Security infrastructure, including CCTV setup
- Ongoing support and logistics coordination for both scheduled and ad hoc tasks
“Everything’s been spot on, super helpful, not skipping a beat,” Skyler shared. “Whether it’s getting quotes together or setting things up on-site, every interaction has been handled with urgency and respect.”
Impact & Early Results
Though the engagement is still in its early stages, the partnership has already demonstrated:
- Improved responsiveness for local staff needs
- Operational efficiency, with Addcom managing tasks that would otherwise require remote coordination
- Reliable procurement and deployment of equipment
- Positive user experience, aligning with the company’s global IT standards
“I want everyone, no matter where they are, to feel like they have the same IT support as if they were in the corporate office. So far, Addcom has done a good job of delivering that.”
Looking Ahead
As the organisation’s presence in Australia continues to grow, so too does its partnership with Addcom. What began as a practical need for local IT hands has evolved into a broader collaboration that now includes managed IT services, security infrastructure, and ongoing strategic support.
Addcom is currently working closely with the company to:
- Support day-to-day IT operations across Australian locations
- Implement managed IT services tailored to their internal infrastructure and global policies
- Streamline onboarding and setup of new users and endpoints
- Coordinate future site expansions with full-stack IT planning and local execution
“As they grow with us and get to know our business more, I think it’ll just keep getting better,” said Skyler. “Hopefully, our teams will feel comfortable reaching out not just for support, but for planning, like when we’re thinking about opening a new location.”
The goal is clear: to ensure that every team member, regardless of location, receives the same high standard of IT support and infrastructure reliability they would experience at headquarters. With Addcom’s proactive approach and expanding service offering, the foundation is set for a long-term partnership.
Would They Recommend Addcom?
Absolutely.
“If someone were coming into the Sydney area and needed a partner, I’d say I’ve got the perfect one for you.”
About Addcom Technologies
Addcom Technologies is an Australian IT and communications provider that supports global businesses with local expertise. From managed IT services to unified communications, security systems, and hardware procurement, Addcom helps organisations scale with confidence across Australia and beyond.
About the offerings:
Network Security: Meraki MX68CW LTE
Addcom provided the Meraki MX68CW, a powerful, all-in-one LTE-enabled router and security appliance. This cloud-managed device was deployed to support secure, always-on connectivity for Orthopediatrics’ Australian operations. It includes:
- Advanced threat protection and built-in site-to-site VPN
- Integrated LTE failover, ensuring internet continuity even during primary service outages
- 802.11ac Wi-Fi to support wireless device access
- Cloud-based management via the Meraki Dashboard for real-time visibility and control
- A 3-year Advanced Security License for proactive threat detection and support
This solution forms the secure backbone of the local office, allowing seamless connection to global systems and services.
CCTV & Surveillance: Meraki MV23M
To enhance physical security at their Australian site, Addcom supplied and installed three Meraki MV23M dome cameras, each featuring:
- 8MP resolution with varifocal lens for high-quality indoor footage
- 512GB onboard storage (no NVR required)
- Full visibility via the Meraki cloud dashboard
- PoE-powered with injector support for flexible placement
- Backed by a 3-year enterprise license and support plan
This solution offers Orthopediatrics real-time, secure surveillance access and integrates into their broader IT ecosystem.
Laptops: Dell Pro14 Notebook
Addcom also provided Dell Pro14 Notebooks to support staff in day-to-day operations. These laptops were selected for:
- Business-grade performance and compatibility with global systems
- A durable, portable design ideal for hybrid work environments
- Local warranty support and rapid provisioning to reduce delays
Each device was pre-configured to meet Orthopediatrics’ specific software and access requirements.
Managed IT Services
Beyond hardware, Addcom continues to deliver ongoing managed IT support to Orthopediatrics in Australia.
This includes:
- Remote monitoring and proactive maintenance
- On-site visits as needed for troubleshooting and escalations
- Print management services to streamline administration
- Strategic guidance and vendor coordination to support a growing, distributed team
This fully managed model allows Orthopediatrics to operate efficiently, securely, and confidently, without the need for dedicated in-house IT staff.
