Recording & Transcription

We serve some of Australia's largest organisations in a critical capacity.

Products

Wave Assure Intuitive and easy to use, Wave Assure is highly salable and can expand to accommodate any number of handsets and lines with no limit on recording capacity. Wave Recording Wave Recording provides reliable and resilient recording for small and medium-sized organisations with up to 60 concurrent channels. Read More Wave Smart Interactions Smart Interactions moves quality management beyond the boundaries of traditional solutions and provides deeper insight into the real-time working practices of contact centers. Read More Wave Analytics Wave Analytics combines the world’s best transcription technology with a powerful toolset and proven analytical methods enabling contact centres to handle high volumes of data with ease. Read More Wave Assure Intuitive and easy to use, Wave Assure is highly salable and can expand to accommodate any number of handsets and lines with no limit on recording capacity. Wave Recording Wave Recording provides reliable and resilient recording for small and medium-sized organisations with up to 60 concurrent channels. Read More Wave Smart Interactions Smart Interactions moves quality management beyond the boundaries of traditional solutions and provides deeper insight into the real-time working practices of contact centers. Read More Wave Analytics Wave Analytics combines the world’s best transcription technology with a powerful toolset and proven analytical methods enabling contact centres to handle high volumes of data with ease. Read More Wave Assure Intuitive and easy to use, Wave Assure is highly salable and can expand to accommodate any number of handsets and lines with no limit on recording capacity. Wave Recording Wave Recording provides reliable and resilient recording for small and medium-sized organisations with up to 60 concurrent channels. Read More Wave Smart Interactions Smart Interactions moves quality management beyond the boundaries of traditional solutions and provides deeper insight into the real-time working practices of contact centers. Read More Wave Analytics Wave Analytics combines the world’s best transcription technology with a powerful toolset and proven analytical methods enabling contact centres to handle high volumes of data with ease. Read More

Services

Import Historical Recordings

We make it easy and cost-effective to successfully complete this process without the loss of any historical recordings.

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Integration

Enriches call data and enable users to retrieve recordings quickly and easily by cross-referencing calls with information in other systems and databases.

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Support

We know that not all organisations have the same needs and offer a wide range of support packages to cover all bases and requirements.

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Training

Our training enable organisations to maximize the benefits from using our recording and quality management solutions.

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Add Ons

Explore our additional offerings below

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C-SAT IVR

C-SAT IVR ADDCOM Wave’s C-SAT IVR provides a cost-effective solution and generates usable data to help determine what customers really think of the service they receive.Read More

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PCI DSS Compliance

To protect customers, organisations taking credit card information over the phone are required to be fully compliant with the Payment Card Industry Data Security Standard.

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GDPR Compliance

GDPR Compliance ADDCOM Wave makes it easy to successfully import historical recordings to a new, fully supported platform without the loss of any data, so you are fully compliant.Read More

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Real-Time Screen Capture

Real-Time Screen Capture Screen Recording provides an effective solution to help track agent performance and ensure compliance with both corporate and regulatory requirements.Read More

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Omnichannel Recording

Omnichannel Recording Customers now no longer rely on just the telephone to contact organisations. They now also use many other communication channels including SMS, social media and email.Read More

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Speech Technologies

Speech Technologies Allows organisations to rapidly search and locate recordings – even in real-time – to extract useful insight and spot trends through Automated Speech Transcription.Read More

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