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PHONE HOTLINE: 1300 789 600EMAIL: contact@addcom.com
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PHONE HOTLINE: 1300 789 600EMAIL: contact@addcom.com
Contact Us!
Log a service request
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Recording & Transcription

We serve some of Australia's largest organisations in a critical capacity.

 

Services

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Import Historical Recordings
We make it easy and cost-effective to successfully complete this process without the loss of any historical recordings.
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Integration
Enriches call data and enable users to retrieve recordings quickly and easily by cross-referencing calls with information in other systems and databases.
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Support
We know that not all organisations have the same needs and offer a wide range of support packages to cover all bases and requirements.
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Training
Our training enable organisations to maximize the benefits from using our recording and quality management solutions.
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Add Ons

Explore our additional offerings below

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C-SAT IVR
C-SAT IVR ADDCOM Wave’s C-SAT IVR provides a cost-effective solution and generates usable data to help determine what customers really think of the service they receive.Read More
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PCI DSS Compliance
PCI DSS Compliance

To protect customers, organisations taking credit card information over the phone are required to be fully compliant with the Payment Card Industry Data Security Standard.

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GDPR Compliance
GDPR Compliance ADDCOM Wave makes it easy to successfully import historical recordings to a new, fully supported platform without the loss of any data, so you are fully compliant.Read More
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Real-Time Screen Capture
Real-Time Screen Capture Screen Recording provides an effective solution to help track agent performance and ensure compliance with both corporate and regulatory requirements.Read More
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Omnichannel Recording
Omnichannel Recording Customers now no longer rely on just the telephone to contact organisations. They now also use many other communication channels including SMS, social media and email.Read More
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Speech Technologies
Speech Technologies Allows organisations to rapidly search and locate recordings – even in real-time – to extract useful insight and spot trends through Automated Speech Transcription.Read More
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Start building the right infrastructure for your business now.

And let us help you make your business more effective
Contact us for more information