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Wave Recording
Reliable and resilient recording for small and medium-sized organisations
With estimates showing around 12.4 billion telephone calls taking place each day, it has never been more important for organisations to keep records of all such interactions with customers. Installing an efficient recording solution will ensure the delivery of the best possible customer service as well as providing a layer of protection to rapidly resolve any possible dispute as to who said what during a call.
ADDCOM Wave Recording provides reliable and resilient recording for small and medium sized organisations with up to 60 concurrent channels.
As well as being PCI-DSS compliant, ADDCOM Wave Recording provides many of the advanced features of ADDCOM Wave’s enterprise products but at a cost-effective price.
Organisations operating contact centers with up to 30 agents can also specify Smart Interactions Express to enhance quality management.
ADDCOM Wave Recording Features
Explore its features below
Security can be controlled by customising and assigning profiles to users.
Add notes and tags to recordings to speed up the search and retrieval process.
A range of PCI DSS compliance options for companies taking card payments on the telephone.
Benefits
Reliable Evidence of Transactions
ADDCOM Wave Recording provides accurate and reliable access to recorded transactions when you need it for operational and audit purposes.
Enhances Dispute Resolution
ADDCOM Wave Recording provides increased protection for organisations and employees with rapid search and replay of customer interactions to set the record straight and reduce legal fee
Works With Any Phone System
ADDCOM Wave Recording can be used with all current and future telephone systems, ensuring that interactions are always reliably captured and stored.
Ensures Compliance
ADDCOM Wave Recording enables organisations to protect sensitive customer information such as credit card details and comply with current and future PCI-DSS standards.
