---
title: Training
description: We offer a range of training program and options that enable organisations to maximise the benefits from using our recording & quality management solutions
image: https://addcom.com/hubfs/iStock-1364269973.jpg
---

![iStock-2094339870](https://addcom.com/hs-fs/hubfs/iStock-2094339870.jpg?width=300&name=iStock-2094339870.jpg)

# Training

Maximise the Benefits From Using ADDCOM Wave

**ADDCOM Wave** offers a range of training programs and options that enable organisations to maximize the benefits from using our recording and quality management solutions.

The training programs are delivered to meet your specific organisational needs and objectives. They are designed to meet best practices and the requirements of individual users.

Directly Applicable ADDCOM Wave training programs focus on the specific areas that will be used the most, with tailored material to give users the confidence to be fully operational from day one.  

User Focused ADDCOM Wave evaluates individual user needs and abilities to ensure that information is retained and applied correctly throughout the training process.  

Comprehensive Portfolio A comprehensive portfolio of training programs is available to ensure that all organisational objectives are achieved.  

## Training Options

 What's included?

1

On-Site Training

If a number of people need training, the programmes can be delivered at customer sites.

All training materials, including laptops for attendees to use, are provided.

2

Web-Based Training

Web-based training sessions can be scheduled and delivered on demand by an instructor.

This provides many of the benefits of traditional face-to-face training without the cost of staff travelling to an external location.

3

Scheduled Training

Scheduled training programmes can be attended at an ADDCOM Wave office.

This is often the most cost effective way to train a small number of users.

 See what we offer

## Training Courses

Wave Recording**

**Basic Operations**  
Learn the basics of the application including how to search for and retrieve recordings.

**System Configuration**  
Teaches all aspects of system administration to help you manage and operate the ADDCOM Wave system with ease.

Smart Integrations**

**Performing Assessments**  
Get the most out of the quality assurance features of Smart Interactions by learning how to perform quality assessments

**Designing Assessment Forms**  
Learn how to create quality assessment forms which can be used for quality assurance and compliance testing using the form editor.

**Agent Engagement**  
Learn how to apply the features of the Transform version. Areas covered include Assessment Reviews, Calibrations, E-Coaching, Agent Portals, Dashboards, Work Scheduling, Targeting, and more.

Add-Ons** **Speech Analytics**  
Speech Analytics is a powerful way to reduce time spent on compliance testing. This course will help you get the most out of all Speech Analytics has to offer.

Developers**

**Introduction to ADDCOM Wave Integration**  
Learn basic integration with the ADDCOM Wave system to add features and create unity between your applications.

**Advanced ADDCOM Wave Integration**  
For more advanced users, learn how to integrate a vast variety of applications to enhance your system.

![iStock-1872402735](https://addcom.com/hs-fs/hubfs/iStock-1872402735.jpg?width=300&name=iStock-1872402735.jpg)

### Start building the right infrastructure for your business now.

And let us help you make your business more effective

[Contact us for more information](https://addcom.com/addcom-contact-us?hsLang=en)

<https://addcom.com/training#>

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