Intro Title
Frequently Asked Questions
Have questions? Find our answers below
What Systems Do You Support?
ADDCOM Wave has a track record of completing data imports from many of the world’s leading recording systems. As most of them store recordings in a similar way, the importing process is usually a straightforward task and takes between 1 day and 1 month.
Can You Import Additional Information Such As Users, Assessment Forms, Or Assessments?
Yes, this is often possible. We can provide this as an option.
How Long Does The Import Take?
Imports usually take anywhere from 1 day to 1 month. The amount of time depends on the total number of recordings and whether we have to transcode audio files into a different audio format. ADDCOM Wave supports most standard and many proprietary audio formats, so transcoding often isn’t necessary.
What Call Information Do You Import?
We can often import all call information. Where this isn’t possible, we will tell you before beginning any chargeable work.
The Old System is Still Under Maintenance With the Old Supplier, Will Giving Addcom Wave Access Invalidate Maintenance?
Whilst we don’t have any control over clauses that may be in the contract with your old supplier, we are very careful not to do anything to impact your old system. If we think there is any risk then we will highlight this to you in advance.
Can You Import Encrypted Calls?
Despite many systems supporting encryption, we often find this isn’t enabled or is weak. In these cases, we can import encrypted calls. If encryption is enabled and well implemented, then we may need to access the decryption keys.
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