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PHONE HOTLINE: 1300 789 600EMAIL: contact@addcom.com
Make A Payment
Log a service request
Contact Centre - Intro

Contact Centre

A complete, secure cloud contact centre solution that makes it easy to collaborate with agents and improve customer experiences.

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Reliable, easy and secure
Ensure productivity for all agents with a platform-wide 99.99% uptime SLA and a unified toolset that eliminates app confusion.
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Engaging and Collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
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Customer Centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
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Adaptive Analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
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8x8 Contact Centre for Microsoft Teams
An omnichannel contact centre integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organisation.
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XCaaS - The single platform
Enjoy a more integrated, productive employee and customer experience, with contact centre, calls and collaboration on one truly unified platform.
Omnichannel Routing

Connect faster and better with omnichannel routing

Stay ahead of changing customer expectations by intelligently delivering live services across voice and a complete array of digital channels with proactive service options.

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Intelligent Customer Assistant

Delight customers with easy, personalised self-service.

Create positive first impressions that deliver results. With instant access to engaging conversations across any digital channel, customers can effectively self-serve without agent involvement.
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Agent and Supervisor Workspaces

Increase performance with purpose-built workspaces.

Intuitive applications focused on the unique requirements of every contact centre role. Workflow driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful UI.

 
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Contact Centre Analytics

Gain insights and visibility through first-rate analytics

Customisable reports minimise the effort required to manage and monitor your contact centre. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behaviour that can impact the overall experience.

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Workforce Engagement Management

Drive results with Workforce Engagement Management

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimise results.


 

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Start building the right infrastructure for your business now.

And let us help you make your business more effective
Contact us for more information